Refund & Cancellation Policy

This policy applies to orders placed through Takeitt. Takeitt is a takeaway food-ordering platform; vendors prepare fresh food as soon as an order is confirmed.

Because food preparation begins immediately once an order is confirmed and paid, orders are non-cancellable and non-refundable. The app does not offer order cancellation, and we do not provide refunds for change of mind, incorrect selection, or non-pickup of a prepared order.

If a payment fails or you are charged more than once for the same order due to a technical error, the failed or excess amount is automatically reversed by the payment gateway to your original payment method, typically within 5–7 business days. If you do not receive an automatic reversal, contact us with your order details and we will help resolve it.

In the rare event that a vendor is unable to fulfil an order you have already paid for, the paid amount will be refunded to your original payment method within 5–7 business days.

For any payment or order concern, email support@takeitt.co.in with your order number. We aim to respond within 2 business days.